Online Flower Delivery Terms: Your Guide for Notting Hill Orders

Flower Delivery Notting Hill: Terms & Conditions for Online Orders

Introduction

These Terms & Conditions (the "Terms") govern your online purchase and use of our flower delivery services in Notting Hill and the surrounding areas. By placing an order using our website, you confirm that you have read, understood, and agree to comply with these Terms in their entirety. Please review them carefully before using our services. These Terms are designed to ensure a transparent, fair, and safe service for all our customers in Notting Hill and its neighbouring regions.

Eligibility and Scope

Our services are available to customers in Notting Hill and the adjacent areas, subject to our delivery radius and availability. By placing an order, you confirm that you are at least 18 years old and possess the legal authority to enter these Terms and use the payment methods provided.

Order Process

Product Selection: Browse our curated selection of bouquets, arrangements, and floral gifts tailored for any occasion. Each product listing contains a description, price, and approximate image representing the final arrangement. Due to the seasonal nature of flowers and product availability, variations in colour and flower types may occasionally occur but will always be substituted with items of equal or greater value.

Order Placement: To place an order, select your preferred product, provide delivery details, personal message (if desired), and complete the online checkout. Ensure all recipient and delivery information is accurate and complete to avoid any issues with delivery.

Order Confirmation: Once your order is placed, you will receive a confirmation message on the website and, where applicable, via email or SMS. This confirmation acts as an acknowledgment of your order, not acceptance. Acceptance takes place once your order has been reviewed and scheduled for delivery.

Amendments: If you need to change your order after submission, please get in touch with us promptly. Amendments may only be possible if the order has not yet been processed for delivery. Orders that have been dispatched or prepared for delivery may not be amended.

Pricing and Payments

Prices: All prices displayed are in Pounds Sterling (GBP) and include VAT where applicable. Any delivery charges will be clearly indicated prior to completing the order.

Payment Methods: We accept major debit and credit cards, as well as other secure payment options displayed at checkout. By submitting an order, you confirm that the payment method used belongs to you or that you are authorised to use it.

Secure Transactions: We use secure payment processing systems to safeguard your personal and financial information. We never store your card details after the transaction is complete. If your payment is declined or not authorised, we will be unable to process your order and will notify you as soon as possible.

Delivery Policy

Delivery Area: We deliver to addresses within Notting Hill and the defined surrounding areas. Delivery to certain addresses may be restricted based on our operative delivery radius.

Delivery Dates & Times: During checkout, you may select your desired delivery date from the available options. While we strive to deliver at your preferred time, exact delivery times cannot be guaranteed due to factors outside our control. For same-day delivery services, orders must be placed prior to the stated daily cut-off time. Next-day and advance orders are also available, subject to seasonal demand and availability.

Delivery Procedure: Our drivers will deliver the flowers to the address provided. If the recipient is not present, flowers may be left with a neighbour, left in a safe location, or a card will be left providing details on how to arrange redelivery or collect the flowers. It is the sender’s responsibility to ensure the correct and safe delivery location is specified.

Unsuccessful Deliveries: If delivery cannot be completed due to incorrect address details, absence of recipient, or inaccessible premises, we will attempt to contact the sender for alternative arrangements. We reserve the right to charge for redelivery if required.

Cancellation & Amendments

Order Cancellation by Customer: You can cancel your order by contacting us using the provided contact details as soon as possible after placing your order. Cancellations may not be possible if the flower arrangement has been prepared, dispatched, or delivered. If your order has not yet been processed, we will issue a full refund to your original payment method.

Order Cancellation by Us: We reserve the right to cancel any order at our discretion, for example, due to unavailability of specific flowers or delivery issues. If we do so, you will be notified promptly and refunded in full.

Refunds: Refunds for cancelled orders, where eligible, will be processed within 7 working days to your original payment method. Processing times may vary depending on your bank or payment provider.

Quality and Substitutions

While we make every effort to replicate the presentation and content of the arrangements shown on our website, natural products may vary in appearance and lifespan. On rare occasions, substitutions of similar flowers may be necessary to fulfil your order, especially in periods of high demand or due to seasonal availability. All replacements will be of equal or higher value and will maintain the overall style and colour scheme of your original selection.

Returns and Complaints

Due to the perishable nature of flowers, returns are generally not accepted. However, if your order is delivered in poor condition or does not meet the described quality, please contact us within 24 hours of receipt, providing photographic evidence and full order details. We will assess your complaint promptly and, where appropriate, offer a replacement, partial refund, or alternate resolution at our discretion.

We value all feedback and aim to resolve any issues in a fair and timely manner. This returns and complaints policy does not affect your statutory rights.

Liability

Service Limitations: While we strive for excellence, we cannot guarantee the uninterrupted availability of our website or delivery services at all times. Technical issues, weather conditions, or other circumstances beyond our control may occasionally affect delivery times or fulfilment.

Exclusions: To the fullest extent permitted by law, we shall not be liable for any direct or indirect loss or damage resulting from the use of our services, including (but not limited to) loss of data, income, or profit, or arising from delayed or failed deliveries due to customer error, incorrect addresses, or recipient unavailability.

Limitation of Liability: Our total liability to you in connection with any order shall not exceed the total price paid for the goods and services supplied under that order.

Customer Obligations

You agree to provide accurate and complete information when placing your order and to update us promptly if any details change. You are responsible for ensuring the recipient is available to accept delivery at the specified location and time. You also agree not to use our service for any unlawful or fraudulent activities.

Personal Information & Privacy

Your privacy is important to us. We collect, use, and store your personal information in accordance with applicable UK data protection legislation. We use your information to process orders and provide a personalised experience. We do not share your personal details with third parties, except as necessary to fulfil your order or where required by law.

Intellectual Property

All content on our website, including images, logos, trademarks, and written material, is our exclusive property or that of our licensors. You may not reproduce, copy, or use any website content for commercial purposes without our prior written consent.

Changes to These Terms

We reserve the right to amend or update these Terms at any time. All changes will take effect immediately when posted on our website. We recommend checking this page periodically to remain informed of any updates. If you continue to use our services after changes are made, you indicate your acceptance of the revised Terms.

Governing Law and Jurisdiction

These Terms and the provision of our services shall be governed by and construed in accordance with the laws of England and Wales. Any disputes or claims arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

General Provisions

If any provision of these Terms is found to be unlawful, void, or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain valid and enforceable. Our failure to enforce any provision of these Terms shall not constitute a waiver of such provision.

Contact and Communication

If you have any questions, concerns, or requests relating to these Terms & Conditions or your experience with our online flower delivery service in Notting Hill, please use the contact form provided on our website. We aim to respond to all enquiries promptly and courteously.

Applicability

These Terms & Conditions are applicable to customers located in Notting Hill and surrounding areas who make use of our online flower delivery services. By proceeding with an order, you acknowledge and accept these Terms in full.